When a user presses the button in the center of the smartphone’s touch screen, SmartAlert opens up two-way communications with our emergency dispatch center. At the same time, the app sends a data burst that contains the user’s location and type of alarm received (panic, safety, medical).
Each app is unique to the user and the smartphone on which it is installed. On alarm activation, SmartAlert sends a data burst that notifies the central station of the identity of the device, its location, and specific information about the user.
Unlike many other systems available, SmartAlert was designed to respect the user’s privacy. SmartAlert is not a tracking app; it does not transmit your location until you expressly activate that feature and want someone to know where you are.
Should an event take place where you are unable to communicate, the dispatch center will send help to your location. The operator will stay in communication with you though the entire event, until help arrives.